Bilingual Customer Service Representative at Kendamil

Descripción del Puesto:

Última información laboral de Kendamil para la posición de Bilingual Customer Service Representative. If the Bilingual Customer Service Representative vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Kendamil para la posición de Bilingual Customer Service Representative se ajuste a tu perfil profesional.

Título del puesto: Bilingual Customer Service Representative

Ubicación: México (Remote)

Salary: MX$160,000 per year

Sobre Nosotros

Kendamil is one of the fastest-growing infant nutrition brands worldwide, trusted by parents in over 50 countries. Family-owned and proudly made in the UK, we’ve revolutionized the formula market with our unique whole milk recipe. Our products are available in major retailers globally, including Target, Walmart, Boots, and Tesco. With ambitious plans to expand into new markets and product categories, we are seeking an International Brand Executive to support our brand growth and deliver consistent, impactful marketing across multiple countries.

About the role

As a Bilingual Customer Service Representative, you’ll deliver thoughtful, accurate, and reassuring support across multiple channels. You’ll handle a high volume of customer enquiries, problem-solve quickly, and escalate appropriately – keeping the customer experience warm, calm, and professional.

You’ll respond to customer enquiries across chat, email, phone, and social channels, depending on daily needs..

Key responsibilities

• Handle inbound support tickets in English and Spanish, ensuring clear, friendly, and accurate responses.
• Resolve common customer needs, including:

-Order status, delivery issues, address changes, cancellations

-Subscription support (edits, pauses, cancellations, payment failures)

-Returns, refunds, replacements, and goodwill gestures (within policy)

-Product questions and general feeding support, using approved resources/macros

-Retail partner signposting and availability guidance

• Use internal systems to research and resolve enquiries (order history, courier tracking, customer accounts).
• Identify and escalate time-critical or high-risk cases (e.g., potential quality concerns, medical-related feedback, social escalation risk).
• Maintain accurate ticket notes, correct tagging, and clean handovers for seamless team follow-up.

Qualification and experience:

• Fluent in Spanish and English (written and spoken)
• 1+ year experience in customer service, support, contact centre, or hospitality/service role with high customer interaction
• Strong written communication: explain clearly, warmly, and confidently – especially when customers are anxious or frustrated
• Comfortable working across multiple tools/tabs (multitasking and prioritising)
• Calm problem-solver with excellent attention to detail
• Reliable remote set-up: stable internet, quiet workspace, and ability to work scheduled shifts

Nice to Have:

• Experience with e-commerce or subscription support
• Familiarity with tools like Dixa, Gorgias, Sprinklr, Shopify, Slack
• Experience supporting regulated/sensitive products (health, baby, food, pharmacy, etc.)

What We Offer

• The opportunity to join a high-growth, purpose-led British brand with a strong global presence in infant nutrition.
• Exposure to international markets, working across a complex, highly regulated global supply chain.
• A collaborative and ambitious culture where quality, compliance, and continuous improvement are truly valued—and where your expertise can make a real impact.

Información de la Vacante:

• Empresa: Kendamil
• Puesto: Bilingual Customer Service Representative
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Bilingual Customer Service Representative at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.