Dynamics 365 CRM at HCLTech

Descripción del Puesto:

Última información laboral de HCLTech para la posición de Dynamics 365 CRM. If the Dynamics 365 CRM vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en HCLTech para la posición de Dynamics 365 CRM se ajuste a tu perfil profesional.

HCL Tech is looking for Dynamics 365 CRM consultant with the below skills:

SKILLS:

Puesto: Dynamics 365 CRM – L3 senior Consultant

Primary Modules: Sales & Field Service

Ticketing & Delivery Tools: ServiceNow, Jira, Azure DevOps

Role Overview

We are seeking a Dynamics 365 CRM L3 Consultant with strong Solution Architect capabilities to support, stabilize, and continuously improve our Dynamics 365 Sales and Field Service platform.

This role is responsible for L3 ticket resolution, release management support, and technical ownership of enhancements, ensuring platform reliability, scalability, and alignment with business needs.

Key Responsibilities

L3 Support & Operations

• Act as L3 support for Dynamics 365 CRM, handling complex incidents, problems, and service requests.
• Perform deep root cause analysis (RCA) and implement permanent solutions.
• Ensure SLA compliance, prioritization, and effective ticket management using:
• ServiceNow
• Jira
• Azure DevOps
• Troubleshoot and resolve issues related to:
• Entities/tables, forms, views, dashboards
• Security roles, teams, and business units
• Business rules, workflows, Power Automate flows
• Plugins, JavaScript, PCF controls
• Data issues, integrations, and performance
• Collaborate closely with L1/L2 support teams, providing guidance and technical mentoring.
• Create and maintain KEDBs, technical documentation, and operational runbooks.

Required Skills & Experience

• 8+ years of experience with Microsoft Dynamics 365 CRM
• Strong hands-on experience with Sales and Field Service modules.
• Proven experience in L3 support, incident/problem management, and RCA.
• Solid expertise in:
• Power Platform (Power Automate, Power Apps)
• C# plugins, JavaScript customizations
• Integrations using REST/Web API
• Experience with ALM and release management practices.
• Strong analytical, troubleshooting, and communication skills.

Benefits:

• Christmas bonus 30 days
• Vacation bonus 25%
• Internet bonus ($850 per month)
• 100% Payroll schema with Social security IMSS.
• 12 vacation days at Primero year
• Life Insurance
• Profit Sharing (PTU) (15 days to 1 month of salary)
• Major medical insurance
• 13% Saving funds ($113,000 anuales aprox)
• Meals Allowance ($3,500 mensuales aprox)

Información de la Vacante:

• Empresa: HCLTech
• Puesto: Dynamics 365 CRM
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Dynamics 365 CRM at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.