Bilingual Customer Service Representative at Nextshore

Descripción del Puesto:

Última información laboral de Nextshore para la posición de Bilingual Customer Service Representative. If the Bilingual Customer Service Representative vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Nextshore para la posición de Bilingual Customer Service Representative se ajuste a tu perfil profesional.

Título del puesto: Bilingual Customer Service Representative

Ubicación: Remote (México)

Experience Level: 2+ Years

Base Salary: MXN $3,000 per week (net).

Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality.

Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month).

Language Requirement: Advanced English proficiency

About the Role

Our client is seeking dynamic and motivated Bilingual Customer Service Representatives to join our growing team. This is a fully remote, full-time Puesto focused on delivering exceptional service to our clients, while identifying opportunities to upsell relevant services. You will be the voice of trusted U.S.-based Inicio service businesses such as cleaning, plumbing, and electrical companies, ensuring clients feel supported, informed, and valued at every step.

What You’ll Do

• Handle inbound and outbound customer calls for U.S.-based small businesses (e.g., cleaning or electrical services).
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes, enter orders in the system, and follow up to ensure completion.
• Proactively build and maintain strong customer relationships.
• Recommend suitable products or services tailored to customer needs.
• Resolve customer concerns and complaints promptly and professionally.
• Collaborate with team members to identify upsell opportunities and share feedback.
• Ensure accurate record-keeping of all customer interactions and transactions.
• Follow up with customers to confirm satisfaction and resolution.
• Manage multiple interactions simultaneously while maintaining high efficiency.

What We’re Looking For

• Advanced English and Spanish proficiency (spoken and written).
• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.
• Excellent communication, active listening, and problem-solving skills.
• Detail-oriented, proactive, and organized.
• Strong time management and ability to work independently.
• Seeking candidates interested in long-term employment and career growth.

Compensation & Benefits

• Base Salary: MXN $3,000 per week (net).
• Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality.
• Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month).
• Performance Reviews every 6 months:
• 6-month bonus.
• 12-month salary raise.
• 18-month bonus.
• 24-month salary raise.
• Law-mandated benefits plus additional perks

Información de la Vacante:

• Empresa: Nextshore
• Puesto: Bilingual Customer Service Representative
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Bilingual Customer Service Representative at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.