Call Center Specialist at XTransfer

Descripción del Puesto:

Última información laboral de XTransfer para la posición de Call Center Specialist. If the Call Center Specialist vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en XTransfer para la posición de Call Center Specialist se ajuste a tu perfil profesional.

Título del puesto: Call center specialist

Ubicación: México City (CDMX) - (Polanco)

Employment Type: Full-time

About XTransfer:

XTransfer is a world-leading FinTech Empresa focused on B2B cross-border trade payment and risk control services. We help small and medium-sized enterprises (SMEs) globally to simplify their collection and payment processes. As we expand our footprint in Latin America, we are looking for a dedicated Bilingual Customer Service Specialist to join our México City team.

Role Summary:

As the Primero point of contact for our clients in México , you will handle inbound inquiries via our service hotline. You will be responsible for providing professional, timely, and accurate support regarding our payment platform, ensuring that every SME can navigate global trade with ease.

Key Responsibilities

Inbound Hotline Support: Answering high-volume phone calls from business clients, providing solutions for account inquiries, fund status, and platform navigation.

Problem Resolution: Troubleshooting transaction issues and guiding clients through the documentation required for cross-border payments.

Professional Consultation: Explaining XTransfer’s products, fee structures, and FX services in clear, professional English and Spanish.

Case Management: Logging all interactions in our CRM system and following up on unresolved tickets to ensure a closed-loop service.

Internal Collaboration: Coordinating with the Compliance and Operations teams to escalate complex cases and improve the overall customer journey.

Who We Are Looking For:

Education: Bachelor’s degree in Business, Finance, International Trade, or related fields (preferred).

Experience: 1–3 years of experience in Customer Service, Call Center, or Client Relations. Experience in FinTech, Banking, or Logistics is a major plus.

Language Skills: Spanish speaker/English can be working language

Advanced English (C1/B2) – Must be comfortable handling business calls and internal communication in English.

Información de la Vacante:

• Empresa: XTransfer
• Puesto: Call Center Specialist
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Call Center Specialist at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.