Customer Service Lead at reesmarx

Descripción del Puesto:

Última información laboral de reesmarx para la posición de Customer Service Lead. If the Customer Service Lead vacante en Nuevo León coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en reesmarx para la posición de Customer Service Lead se ajuste a tu perfil profesional.

Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing

Ubicación: On-site, San Pedro Garza Garcia (Monterrey)

Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across México. If you’re a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you.

Key Responsibilities

• Lead, coach, and develop a team of customer service representatives.
• Manage escalations with professionalism and empathy.
• Coordinate closely with U.S.-based sales, finance, and operations teams.
• Drive service excellence, process improvements, and compliance adherence.
• Ensure consistent, brand-aligned communication with customers and internal teams.

What You Bring

• 3–5 years of customer service experience
• At least 1–2 years as a team leader.
• Strong communication, negotiation, and conflict-resolution abilities.
• Exceptional organizational, analytical, and time-management skills.
• Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools.
• Integrity, professionalism, and the ability to manage sensitive situations with discretion.
• Intermediate spoken English as you’ll have frequent conversations with the US office

This job is on-site at the office in San Pedro Garza Garcia (Monterrey) 5 days a week

San Pedro Garza Garcia (Monterrey)

If you’re passionate about customer excellence and ready to make an impact in a mission-critical industry, we’d love to hear from you! Apply with your CV now

Información de la Vacante:

• Empresa: reesmarx
• Puesto: Customer Service Lead
• Lugar de Trabajo: Nuevo León
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Service Lead at the office Nuevo León anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.