Última información laboral de Conduent para la posición de Customer Care Chat Inicio Office. If the Customer Care Chat Inicio Office vacante en Monterrey coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.
Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Conduent para la posición de Customer Care Chat Inicio Office se ajuste a tu perfil profesional.
About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Description**: **Job Track Description**: - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile**: - Expands skills within an analytical or operational process. - Maintains appropriate licenses, training, and certifications. - Applies experience and skills to complete assigned work. - Works within established procedures and practices. - Establishes the appropriate approach for new assignments. - Works with a limited degree of supervision. **Functional Knowledge**: - Has developed skillset in a range of processes, procedures, and systems. **Business Expertise**: - Supports to achieve Empresa goals by helping teams to integrate and work together. **Impact**: - Impacts a team through quality of the services provided and information shared. - Uses discretion to modify work practices and processes to achieve results or improve efficiency. **Leadership**: - May give informal guidance to junior team members. **Problem Solving**: - Ability to problem solve, self-guided. - Evaluates issues and solutions to provide the best outcome for the client and end-users. **Interpersonal Skills**: - Exchanges information and ideas effectively. **Responsibility Statements**: - Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. - Identifies customer needs by referring to case notes and examining each as a specific case. - Performs routine call center activities concerning business products and services. - Uses standard scripts and established guidelines while under supervision, to meet SLAs. - Provides customers with information that is specialized. - Communicates in a warm and empathetic manner. - Gathers all necessary information to update the database. - Escalates issues to senior levels, based on complaints or concerns. - Explains Empresa policies to customers. - Responsible for the end-to-end resolution of customer issues. - Performs other duties as assigned. - Complies with all policies and standards. Closing: Conduent is an Equal Opportunity Employer and considers applicants for all Puestos without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. - At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our Empleos, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
Información de la Vacante:
Empresa: Conduent
Puesto: Customer Care Chat Inicio Office
Lugar de Trabajo: Monterrey
País: MX
Cómo Enviar tu Postulación:
Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Care Chat Inicio Office at the office Monterrey anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.
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