Customer Engineer at reesmarx

Descripción del Puesto:

Última información laboral de reesmarx para la posición de Customer Engineer. If the Customer Engineer vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en reesmarx para la posición de Customer Engineer se ajuste a tu perfil profesional.

Customer Enablement Engineer – México (México City)

Summary

The Enablement Engineer (EE) supports prospects, partners, and customers during pre-sales, trials, onboarding, and upsell activities. This role works closely with Sales and Service Delivery to show the Empresa’s value, remove technical obstacles, and help customers succeed throughout their lifecycle.

• Introduce & Demonstrate Empresa to Prospects & Partners
• Define & Confirm Technical Requirements for Trials, POVs, & Onboarding
• Lead POVs & Ensure Technical Success
• Support Adoption & Upsells through Onboarding, Training, & New Product Introductions
• Represent Customer Needs Internally with Product, Sales, & Service Delivery Teams

Areas of Responsibility

Pre-Sales, Trials, Training, Onboarding, Partner Enablement, Upsell Enablement, POV Leadership

Direct Report

Head of Enablement Engineering

Key Responsibilities

Domain Expert

• Deliver Empresa Demos & Technical Presentations
• Train Partners & Sales Teams on Product Puestoing & Technical Usage
• Maintain CDA Templates, RFP Materials, & Enablement Assets
• Represent Empresa at Partner Events, Webinars, & Industry Sessions
• Test Empresa Features, Report Bugs, & Provide Feedback to Improve Product Quality

Scope & Pre-Sales Engagement

• Document Customer Technical Requirements in HubSpot
• Create & Review Scopes for Trials & POVs with Leadership
• Ensure Required CRM Fields are Accurate & Up-to-Date

Proof-of-Value (POV) Leadership

• Lead POV Kickoff Meetings & Align on Goals & Expectations
• Register & Manage POVs on Totango
• Coordinate with SDEs for Technical Setup
• Run POV Workshops & Final Review Sessions
• Stay Engaged with Prospects During Trials & Escalate Issues when Needed

Sales & Upsell Support

• Support Sales Representatives by Verifying Quote Scope when Needed
• Join Pricing or Commercial Discussions when Technical Scope Impacts Strategy
• Explain Empresa’s Technical Value During Customer Meetings
• Support Upsell Trials & new Product Enablement

Onboarding & Go-Lives

• Lead Onboarding Kickoffs, Workshops, & Training Sessions
• Track Onboarding Progress in Totango
• Work with SDEs During Go-Lives (Lead Complex Cases & Support Standard Ones)

Promote the Enablement Function

• Create Training Materials & Onboarding Content
• Deliver Ongoing Enablement for Partners & Resellers
• Acts as a Trusted Technical Contact for Customers Adopting New Features

Handoff Model with Service Delivery

• Trials: EE defines scope, leads workshops, and manages customer engagement. SDE handles technical setup and tickets.
• Onboarding: EE leads kickoffs and workshops. SDE takes long-term technical ownership afterward.
• Go-Lives: EE supports selected key accounts. SDE leads standard go-lives. SDETL supports escalations.

Requirements

Core Technical & Domain Skills

• Strong Understanding of Mobile Application Architecture (APIs, SDKs, Client-Server)
• Experience with Mobile Security Concepts (Encryption, Authentication, Runtime Protection)
• Ability to Analyze Application Behavior Logs, Debuggers, & Monitoring Tools
• Familiarity with SaaS Platforms, Subscriptions, & Feature-Based Licensing
• Experience Supporting Trials, Proofs-of-Concept, or Technical Evaluations

Pre-Sales & Enablement Skills

• Ability to Translate Business Needs into Technical Solutions
• Experience Leading Demos, Workshops, & Training Sessions
• Ownership of Technical Success During Trials, POVs, & Onboarding
• Comfortable Acting as a Technical Expert in Sales Conversations
• Ability to Support Upsells by Aligning Technical Values with Customer Needs

Customer & Partner Engagement

• Experience Working with Partners, Resellers, or System Integrators
• Ability to Work with Sales, Product, Engineering, & Customer Success Teams
• Strong Customer Advocacy Skills & Ability to Influence Internal Teams
• Comfortable Handling Escalations & Executive-Level Discussions

Información de la Vacante:

• Empresa: reesmarx
• Puesto: Customer Engineer
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Engineer at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.