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Customer Operations Manager at Ericsson

Puesto Customer Operations Manager
Publicado 30 May 2026
Expirado 29 Jun 2026
Empresa Ericsson
Ubicación Ciudad de México | MX
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Ericsson para la posición de Customer Operations Manager. If the Customer Operations Manager vacante en Ciudad de México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Ericsson para la posición de Customer Operations Manager se ajuste a tu perfil profesional.

**You'll love this role!**: We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries are fulfilled towards one customer account. You will be responsible for leading all aspects of end-to-end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts. You shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule. The COM can take on the role as CFR in the pre-sales phase. The role, with the insight of the ongoing portfolio, is essential for ensuring communication to the KAM and Service Delivery organization for specific progress and support as well as towards Engagement Practices for providing input into opportunities towards the customer. Relevant information should also be communicated towards the Supply team. **Your daily activities are**: - Handle the delivery portfolio as well as communicate and follow up on dependencies between projects. - Supervise, direct and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated. - Handle customer and Internal engagement. - Develop and maintain customer relations to improve customer confidence and further develop the business. - Share knowledge and success factors with other areas and functions. - Handle portfolio finances and initiate actions when not meeting financial performance expectations. **The main skills we require are**: - Bachelor of Engineering in a relevant field. - Demonstrated ability in rollout projects. - Financial experience. - Ability to understand, reflect and reinforce the Ericsson ways-of-working daily basis. - A great teammate. - Analytical and planning skills. - Excellent communication and presentation skills. - English level advanced. **Why join Ericsson?**: At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes Sig. **What happens once you apply?**: Click Here to find all you need to know about what our typical hiring process looks like. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Información de la Vacante:

  • Empresa: Ericsson
  • Puesto: Customer Operations Manager
  • Lugar de Trabajo: Ciudad de México
  • País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Operations Manager at the office Ciudad de México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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