Customer Service Manager at Electrical Components International

Descripción del Puesto:

Última información laboral de Electrical Components International para la posición de Customer Service Manager. If the Customer Service Manager vacante en Chihuahua coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Electrical Components International para la posición de Customer Service Manager se ajuste a tu perfil profesional.

The Customer Service Manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs. This role oversees effective demand management through robust processes and a well-trained, motivated team. The manager ensures timely responses to customer needs, on-time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.

Educational Requirements:

Bachelor’s Degree required.

Minimum 5 years of experience in Customer Service, Demand Management, or Supply Chain.

At least 2 years of experience in management or leadership role.

Advanced english

Skills and Competencies:

Extensive experience in core Customer Service processes.

Proficiency in BPCS and advanced knowledge of Microsoft Excel.

Strong organizational, analytical, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proven ability to coach, develop, and motivate teams.

Results-oriented with a continuous improvement mindset.

Key Responsibilities:

Responsible and Accountable for:

Managing a team of Account Coordinators and Team Leads.

Ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.

Overseeing on-time and cost-effective processing of ship tickets.

Driving on-time delivery improvements and following up on past-due elimination.

Identifying customer escalations and coordinating timely internal responses.

Monitoring demand variations and ensuring proper alignment with production and logistics.

Coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.

Involved and Consulted on:

Recruitment and hiring processes for the Customer Service department.

Continuous improvement initiatives related to customer satisfaction and operational efficiency.

Development and implementation of overall Customer Service team strategies.

New customers or part launches, ensuring smooth communication and transition with internal and external stakeholders.

Información de la Vacante:

• Empresa: Electrical Components International
• Puesto: Customer Service Manager
• Lugar de Trabajo: Chihuahua
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Service Manager at the office Chihuahua anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.