Customer Service Representative - Middle at Güntner

Descripción del Puesto:

Última información laboral de Güntner para la posición de Customer Service Representative - Middle. If the Customer Service Representative - Middle vacante en Nuevo León coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Güntner para la posición de Customer Service Representative - Middle se ajuste a tu perfil profesional.

Join Our Team at Güntner!

Puesto: Customer Service Representative - Middle

Ubicación: Parque Industrial Stiva, Rogelio González Caballero, Apodaca, N.L.

About Güntner:

Güntner is a leading German Empresa specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future.

Role Objective:

The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the Empresa’s core mission.

Main Responsibilities:

• Order Confirmation and Delivery Follow-up
• Confirm shipping dates to ensure customer satisfaction.
• Resend order confirmations in case of updates or delays.
• Send reports with confirmed delivery dates.
• Update shipping dates in systems visible to customers.
• Confirm shipments from the plant.
• Update order status in customer portals.
• Update and review delay reports.
• Notify customers of any improvements or delays in delivery.
• Negotiate revised delivery dates with moderate impact (over 3 days).
• Communicate with internal teams to assess and resolve issues.
• Evaluate on-time delivery performance (internal and external).
• Collaborate with planning and purchasing to identify customer-focused improvements.
• Maintain daily coordination with the planning team.
• Define production priorities to minimize customer impact.

Qualifications:

• Degree in International Business, Business Administration, or a related field.
• 2+ years of experience in Customer Service in Logistics, Supply Chain o related field.
• Advanced English proficiency.

We Offer:

Competitive salary.

Competitive benefits package.

Interested candidates, please apply through this platform.

Información de la Vacante:

• Empresa: Güntner
• Puesto: Customer Service Representative - Middle
• Lugar de Trabajo: Nuevo León
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Service Representative - Middle at the office Nuevo León anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.