Descripción del Puesto:
Última información laboral de ElevenLabs para la posición de Customer Success Lead - LATAM. If the Customer Success Lead - LATAM vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.
Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en ElevenLabs para la posición de Customer Success Lead - LATAM se ajuste a tu perfil profesional.
About the RoleAs the Customer Success Lead you’ll lead a team of experienced Customer Success team members across Spanish LATAM. You’ll balance people leadership, strategic direction, and hands‑on customer impact - driving excellence in post‑sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.
You will:
- Lead, coach, and develop a high‑performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.
- Act as a player‑coach: directly manage priority accounts, join key customer conversations, and model best‑in‑class success practices.
- Lead by example in complex post‑sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
- Set strategic direction for the team, aligning customer success initiatives with Empresa goals and market trends.
- Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.
- Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.
- Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.
- Build and maintain executive‑level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
- Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.
- Partner with Spanish LATAM GTM & cross functional leadership to align organizational objectives, drive cross‑functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.
Requirements
- 10+ years of experience in Customer Success or post‑sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions.
- Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region.
- Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.
- 8+ years of direct people leadership experience – managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high‑performance, feedback‑driven culture grounded in accountability, learning, and customer impact.
- Strong player‑coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
- Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
- Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
- Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
- Strong builder mindset – you thrive in building from scratch, redefining processes and playbooks, and operating with an AI‑Primero mindset.
- Language requirements: Must be fluent in English and Spanish.
- Bonus: Hands‑on with GTM tools (Salesforce, Gong, Sigma, Clay) and excited about building with AI Native tools like Claude, Lovable and n8n.
Benefits- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual Empresa offsite: Each year, we bring the entire team together in a new Ubicación - past offsites have included Croatia and Italia.
- Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.
UbicaciónThis role is remote‑Primero within México or Argentina.
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Información de la Vacante:
- Empresa: ElevenLabs
- Puesto: Customer Success Lead - LATAM
- Lugar de Trabajo: México
- País: MX
Cómo Enviar tu Postulación:
Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Success Lead - LATAM at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.
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