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L2/L3 Support Engineer at Encora

Puesto L2/L3 Support Engineer
Publicado 08 Aug 2026
Expirado 07 Sep 2026
Empresa Encora
Ubicación Jalisco | MX
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Encora para la posición de L2/L3 Support Engineer. If the L2/L3 Support Engineer vacante en Jalisco coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Encora para la posición de L2/L3 Support Engineer se ajuste a tu perfil profesional.

Título del puesto: L2/L3 Support Engineer

Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python

Experience: 5+ years

Ubicación México City or Guadalajara

Mode: Onsite

We at Coforge are hiring Puesto (22655) with the following skill set.

As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.

Responsibilities
  • Collaborate with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends through code debugging and log analysis.
  • Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
  • Enhance application stability and performance by identifying patterns and advising on permanent fixes.
  • Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
  • Identify and automate alerts and processes in collaboration with theEngineering team.
  • Challenge existing application setups and suggest improvements for stability.
  • Participate actively in the Change Management process to manage production risks.
  • Develop and improve run books to minimize operational errors and enhance efficiency.
  • Create reports that provide trending statistics to track application health and service performance.
  • Willingness to learn and support proprietary technologies not available in the marketplace.
Required Qualifications
  • Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
  • Strong understanding of Data Structures and their practical applications.
  • Proven problem-solving skills in development or production environments, including root cause analysis.
  • Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
  • Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
  • Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
  • Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
  • Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
  • Experience in the Financial Services Industry.
  • Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
  • Degree in Computer Science.
Posting Information

Publicado On: August 6, 2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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Información de la Vacante:

  • Empresa: Encora
  • Puesto: L2/L3 Support Engineer
  • Lugar de Trabajo: Jalisco
  • País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo L2/L3 Support Engineer at the office Jalisco anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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