Service Delivery Manager at Ericsson

Descripción del Puesto:

Última información laboral de Ericsson para la posición de Service Delivery Manager. If the Service Delivery Manager vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Ericsson para la posición de Service Delivery Manager se ajuste a tu perfil profesional.

Overview

Customer Service Analyst - Order to Delivery at WK Kellogg Co (Querétaro). The role will manage the end-to-end order process and provide exceptional customer service for smaller, less complex customers. Collaborate with internal and external stakeholders to identify trends, perform root cause analyses, and develop solutions for logistics, order fulfillment, and transportation issues. Promote a customer-centered culture and contribute to a high-performance team focused on operational excellence. Assist with reporting and analyzing trends to support multiple organizational levels.

What you’ll be doing

• Collaborate with internal and external stakeholders, including senior management, to analyze trends, conduct root cause analyses, and propose solutions for customer logistics, order fulfillment, and transportation.
• Foster a customer-centered culture by acting as a consultant to internal and external customers, aiming to meet and exceed their needs and expectations.
• Identify opportunities for continuous improvement and streamline the order process.
• Cultivate a team-oriented environment that prioritizes high performance and operational excellence.
• Recommend continuous improvements for efficiency.
• Engage with customers in a friendly, professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly and accurately to customer inquiries regarding orders, status, complaints, and returns.
• Utilize analytical skills to translate trends into actionable insights for sales partners and customers as necessary.

Qualifications

• Bachelor’s degree with a minimum of 2 years of related field experience.
• Customer relationship management experience.
• Computer skills including ERP systems (SAP highly desirable) and MS Office.
• Strong knowledge of CRM principles, including customer service, collections, deductions, etc.
• Excellent verbal and written communication skills in English.
• Analytical and problem-solving abilities.
• Strong negotiation and decision-making skills.
• Ability to manage multiple priorities and time constraints effectively.
• Ability to work in a team environment and strong time management skills.

Preferred Criteria

• Proficiency in SAP modules (Master Data, Order to Cash, etc.).
• Sense of urgency and commitment to meeting performance objectives and customer commitments.
• Extensive knowledge of service center processes.
• Proven track record of exceeding expectations.
• Experience in shared services, process-driven, or service center environments.
• Six Sigma or LEAN certification.
• Multinational organization experience.
• Processed and Packaged Foods industry background.

About WK Kellogg Co

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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Información de la Vacante:

• Empresa: Ericsson
• Puesto: Service Delivery Manager
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Service Delivery Manager at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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