| Puesto | Solution Consultant Manager |
| Publicado | 10 Aug 2026 |
| Expirado | 09 Sep 2026 |
| Empresa | Confidential |
| Ubicación | México | MX |
| Tipo de Contrato | Full Time |
Última información laboral de Confidential para la posición de Solution Consultant Manager. If the Solution Consultant Manager vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.
Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Confidential para la posición de Solution Consultant Manager se ajuste a tu perfil profesional.
Overview
The Solution Consultant Manager acts as the strategic bridge between complex client business challenges and the Empresa’s integrated portfolio of BPO, Contact Center and different As a Service solution. Reporting to the VP of Sales and Transformation, this leadership role is responsible for leading the pre-sales engineering team to design, architect, and present high-impact value proPuestos. The Manager ensures that every technical and operational proposal is not just feasible.
Key Responsibilities and Accountabilities
· Is responsible of the Strategic Solution Design, leading technical deep-dive discovery sessions with C-level stakeholders to uncover latent pain points in their CX and operational workflows.
· Create the Value Engineering, translating complex requirements that integrate SaaS platforms (AI, Omni-channel, Analytics) with BPO/Contact Center operational capabilities and structures (agents, staffing, training, quality) to provide a "turnkey" and tangible business outcomes into solution (e.g., reducing AHT, increasing CSAT, or optimizing OpEx).
· Develop and implement a methodology to quantify the Business Value (ROI, TCO, NPV) of the proposed solution, ensuring the pitch moves from "features" to "financial outcomes."
· Conduct high-level "Whiteboarding" sessions with client stakeholders to map their current state vs. future state, identifying gaps in technology and human performance.
· Prepare, oversee and lead the technical response for major RFPs, ensuring that all security, compliance solutions and functional requirements are met with innovative approaches.
· Close collaboration with Global Sales Force to ensure alignment and partnership, acting as the primary technical advisor, helping to qualify leads and opportunities and define the "win strategy" for high-value accounts.
· Deliver compelling demonstrations and executive presentations to C-Suite or decision-making prospects, translating technical jargon into strategic business language.
· Design and deliver sophisticated product excellence demonstrations and "Proof of Concepts" (PoCs) that showcase the seamless integration of SaaS and BPO.
· Work and collaborate with Finance and Operations to ensure the solution's commercial model is profitable and aligned with market reality.
· Ensure Cross-Functional liaison synthesizing market requirements and client "gaps" to provide the Product Development team with actionable insights for the solution roadmap.
· Ensure the implementation handover with a seamless transition from "Sold" to "Live" by documenting the solution architecture for the Professional Services and Operations teams.
Education and Specific Training
Bachelor’s degree in computer science, Industrial Engineering, or Business. An MBA or Master’s in Sales or Tech Management is highly preferred
Work Experience
10+ Years Pre-sales, solutions Architecture, or Consulting, with at least 5 years in a leadership role within SaaS and CX/BPO industries.
Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Solution Consultant Manager at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.
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