| Puesto | Support Service Delivery Manager |
| Publicado | 10 Jul 2026 |
| Expirado | 09 Aug 2026 |
| Empresa | THOUGHT BYTE |
| Ubicación | Jalisco | MX |
| Tipo de Contrato | Full Time |
Última información laboral de THOUGHT BYTE para la posición de Support Service Delivery Manager. If the Support Service Delivery Manager vacante en Jalisco coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.
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Título del puesto: Support Service Delivery Manager – Azure Application Support & SRE Operations
Schedule: Hybrid - 2 - 3 days in Tavant office in Guadalajara
Duartion: Long-Term Contract
Job Descriptio
nExperienced Support Service Delivery Manager with 12+ years of expertise leading global Application Support, Production Operations, Site Reliability Engineering (SRE), and Managed Services organizations supporting mission-critical enterprise applications. Proven track record of delivering high-availability services, driving operational excellence, and managing geographically distributed support teams across 24x7 follow-the-sun environments
.Demonstrated expertise in Azure Cloud Operations, Application Support, Incident & Problem Management, Service Delivery Governance, Observability, and Continuous Service Improvement. Adept at leading teams responsible for supporting customer-facing web applications, APIs, cloud-native platforms, databases, and integrations while ensuring SLA compliance, operational stability, and superior customer experience
.Strong background in driving reliability engineering practices, proactive monitoring, automation, self-healing operations, and root cause elimination initiatives. Experienced in partnering with engineering, product, infrastructure, and business stakeholders to improve platform performance, reduce operational risk, and optimize support costs
.
Core Responsibiliti
esService Delivery & Operational Leadersh
ipLead end-to-end delivery of Azure-based Application Support and Site Reliability Engineering services, ensuring consistent achievement of service level agreements, operational KPIs, and customer expectations. Oversee day-to-day support operations, resource planning, workload management, service governance, and operational reportin
g.Incident & Major Incident Manageme
ntServe as the primary escalation point for critical production incidents and customer-impacting outages. Lead major incident response efforts, coordinate cross-functional resolution teams, manage stakeholder communications, and ensure timely restoration of services. Drive root cause analysis and corrective action plans to prevent recurring issue
s.Azure Application Support & Cloud Operatio
nsProvide operational oversight for Azure-hosted applications and cloud services including Azure App Services, Azure Container Apps, Azure Static Web Apps, Azure API Management (APIM), Azure Database for PostgreSQL, Azure Blob Storage, Azure Cache for Redis, and Azure AI services. Ensure platform stability, performance optimization, scalability, and operational readines
s.Reliability Engineering & Observabili
tyDrive adoption of SRE best practices focused on service reliability, availability, resiliency, and performance. Establish and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and operational health metrics. Govern observability frameworks leveraging Azure Monitor, Application Insights, Log Analytics, and Kusto Query Language (KQL) to enable proactive issue detection and rapid troubleshootin
g.Continuous Improvement & Automati
onChampion continuous service improvement initiatives focused on reducing operational toil, improving service quality, and increasing team productivity. Drive automation of repetitive operational activities through scripting, workflow automation, self-healing mechanisms, and operational runbooks. Identify opportunities for AIOps and intelligent automation to enhance service delivery efficienc
y.Customer & Stakeholder Manageme
ntAct as the primary operational liaison for customers, business stakeholders, and leadership teams. Conduct regular service reviews, operational governance meetings, and performance reporting sessions. Provide insights into service trends, operational risks, improvement opportunities, and strategic recommendation
s.Team Leadership & Developme
ntLead, mentor, and develop high-performing Site Reliability Engineers and Application Support teams. Foster a culture of accountability, customer focus, technical excellence, collaboration, and continuous learning. Support hiring, onboarding, performance management, and career development initiative
s
. Technical Competenci
esCloud & Infrastructu
isMonitoring & Observabili
ntService Manageme
ntAutomation & Operational Excellen
I
) Key Strengt
n
t Business Impa
ctConsistently delivers measurable improvements in service reliability, operational efficiency, customer satisfaction, and support productivity through proactive operations management, automation, observability, and disciplined service governance. Proven ability to transform reactive support organizations into proactive, data-driven, reliability-focused operations teams that enable business growth while reducing operational risk and support cost
s.Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Support Service Delivery Manager at the office Jalisco anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.
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