Open Source Support Engineer / Developer Support Engineer at Ampstek

Descripción del Puesto:

Última información laboral de Ampstek para la posición de Open Source Support Engineer / Developer Support Engineer. If the Open Source Support Engineer / Developer Support Engineer vacante en Guadalajara coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Ampstek para la posición de Open Source Support Engineer / Developer Support Engineer se ajuste a tu perfil profesional.

Title: Open Source Support Engineer / Developer Support Engineer

Ubicación: Guadalajara, MX(Onsite)

Tipo de Contrato: Contract

Role Summary

We are looking for a hands-on Open Source Support Engineer to manage and support developer interactions across GitHub repositories and community channels. The role focuses on Primero-line triage, issue resolution, and developer engagement, ensuring timely handling of OSS issues while collaborating closely with engineering teams.

Key Responsibilities

• Provide Primero-line support for open-source (OSS) issues across GitHub repositories

• Triaging issues: analyze, reproduce, and classify bugs, feature requests, and queries

• Review and manage incoming pull requests (PRs), ensuring completeness and alignment with contribution guidelines

• Engage with developer community via GitHub, forums, and chat channels to provide timely responses and updates

• Escalate complex or critical issues to Google engineering teams with proper context and reproduction steps

• Maintain issue hygiene: tagging, prioritization, deduplication, and lifecycle tracking

• Contribute to improving documentation, FAQs, and playbooks based on recurring issues

• Monitor trends and provide insights on developer pain points and product feedback

Core Requirements (Must Have)

• Strong hands-on experience with:

o Linux/Unix environments (CLI-based workflows)

o HTML, JavaScript, CSS (debugging and issue analysis)

• Experience working with GitHub (Issues, PRs, repo management)

• Strong understanding of web technologies and frontend debugging

• Ability to reproduce issues, analyze logs, and troubleshoot effectively

• Excellent written communication skills for developer-facing interactions

Nice to Have

• Experience supporting open-source projects or developer platforms

• Familiarity with:

o CI/CD pipelines and build systems

o Node.js ecosystem / frontend frameworks (React, Angular, etc.)

• Exposure to cloud environments (GCP preferred)

• Understanding of API integrations and backend workflows

Preferred Qualifications

• Prior experience in developer support / technical support / DevRel / OSS triage roles

• Ability to work in fast-paced, high-volume issue environments

Strong problem-solving and stakeholder communication skills

Thanks

Aatmesh

Información de la Vacante:

• Empresa: Ampstek
• Puesto: Open Source Support Engineer / Developer Support Engineer
• Lugar de Trabajo: Guadalajara
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Open Source Support Engineer / Developer Support Engineer at the office Guadalajara anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.