Customer Service Representative at Copeland

Descripción del Puesto:

Última información laboral de Copeland para la posición de Customer Service Representative. If the Customer Service Representative vacante en México coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Copeland para la posición de Customer Service Representative se ajuste a tu perfil profesional.

Hoy

Ubicación: México City (Hybrid – 2 days remote / 3 days onsite)

Employment Type: Full-time (40 hours per week)

Salary Range: $22,400 – $27,600 MXN gross monthly

About the role

We are currently hiring a Customer Support Specialist on behalf of our U.S.-based client, a growing SaaS Empresa that provides software solutions to businesses in the hospitality and service industry. This is a great opportunity for professionals with customer support, help desk, or SaaS support experience who enjoy solving problems, helping customers, and working in a fast‑paced technology environment. You will assist customers with platform questions, troubleshoot issues, and guide users through workflows to ensure a smooth experience.

What You’ll Do

• Provide customer assistance through support tickets, live chat, and occasional phone calls
• Identify and resolve common user issues efficiently
• Guide customers through platform features and recommended workflows
• Troubleshoot system issues using internal tools and documentation
• Escalate complex cases to internal technical teams when needed
• Manage and prioritize your personal ticket queue while meeting response‑time goals
• Participate in live chat support rotations
• Help identify recurring customer issues and suggest improvements to documentation
• Maintain clear communication with management regarding schedules and availability
• Support customers across different time zones when required

What We’re Looking For

• 1+ year experience in Customer Support, Help Desk, or Call Center roles
• Experience working with SaaS platforms or business software is a plus
• Strong English communication skills (written and spoken)
• Ability to work in high‑volume support environments
• Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.)
• Good organization and time management skills
• Comfortable learning new software and internal tools
• English level: C1+ (advanced, professional communication required)

IMPORTANT: Due to local labor regulations, only candidates with Mexican citizenship are eligible to apply for this role.

• Monthly Internet & Electricity Stipend

Equal Opportunity Employer

Ottomate is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status.

Hoy

This Puesto serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer’s satisfaction. The customer service representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping. This Puesto acts as a liaison between the customer, sales, production planning and manufacturing.

DUTIES AND RESPONSIBILITIES

• Receive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
• Work closely with the production and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met (SIOP).
• Process change orders, trial orders, remake orders and rework orders to comply with customer needs.
• Inform Account Manager of any significant changes or issues with a customer account or specific orders.
• Ensure that all purchase orders have accurate pricing and if not, collaborate with Product Management/Account Manager to resolve any discrepancies, processing only those POs that have correct pricing.
• Track and manage customer orders and inventories until such time that shipment is made.
• Develop and manage customer specific forecasts, inventory models and stocking programs to insure that we can provide product to meet the customer requirements. Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.
• Process and execute shipments.
• Create and distribute all documentation for domestic and export shipments as needed.
• Create and distribute all invoices, ensuring the accuracy of quantities and pricing before updating. Create and distribute credit notes as needed.
• Initiate the creation of a new part numbers, entering product specifications as supplied by the customer and forward to manufacturing for production.
• Assist the Account Manager to coordinate customer visits as needed.
• Ensure that packing specifications are accurate and current.
• Ensure that all customer specific instructions are accurate and current.
• Respond to customer inquiries in a timely manner.
• Initiate, monitor and/or process customer complaints, follow up with relevant departments, and manage communication with the customer.
• Work with the credit and collection team in the collection of past due invoices as requested. Place shipments on hold if directed by finance.
• Provide insight and advice to senior management concerning decisions and prioritization needs which arise during the course of the sales and order fulfillment process.
• Ability to work extended hours if needed.
• Perform related duties as assigned by Supervisor.

QUALIFICATIONS

• Bilingual, Must have excellent verbal and written communication skills in both Spanish and English.
• At least 5 years of customer service experience in a manufacturing industry preferred.
• Demonstrated high degree of interpersonal skills to effectively interact with all levels of customers, Empresa employees and management.
• Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
• Must have good organizational skills and be able to multi‑task with minimal direction and supervision.
• Experience in medical device market, specifically within tubing extrusion supply chain a definite plus.
• Knowledge of international trade requirements for export customers.
• Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management. Ability to read, analyze and interpret common financial reports.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

We are hiring Customer Service Representatives to handle customer interactions and provide support for service related inquiries. This role involves assisting customers, resolving basic issues, and ensuring a positive experience.

Responsibilities

• Respond to customer calls and queries in a professional manner
• Provide information related to services, accounts, and products
• Troubleshoot basic issues using available guidelines
• Record customer interactions in the system
• Escalate complex cases when required

Requirements

• Minimum six months of customer service experience preferred
• Good communication and problem solving skills
• Basic computer knowledge and ability to use office tools
• Willingness to work from office and in flexible shifts

This is a great opportunity for candidates looking to build a career in customer support.

Job Summary

Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in ensuring seamless operations and exceptional customer experience. With your expertise in English communication you will address inquiries and resolve issues efficiently. This office‑based role offers a stable day shift schedule providing you with the opportunity to contribute to our Empresa’s success and positively impact our clients.

Responsibilities

• Provide exceptional support to clients by addressing their inquiries and resolving issues promptly to ensure satisfaction.
• Collaborate with team members to streamline processes and enhance the efficiency of back‑office operations.
• Utilize your English communication skills to effectively interact with clients and colleagues ensuring clear and concise information exchange.
• Maintain accurate records of client interactions and transactions ensuring data integrity and accessibility.
• Analyze client feedback to identify areas for improvement and contribute to the development of solutions that enhance service quality.
• Assist in the preparation of reports and documentation to support decision‑making and стратегic planning.
• Monitor helpdesk performance metrics to ensure service level agreements are met and identify opportunities for improvement.
• Coordinate with other departments to ensure seamless integration of services and support for client needs.
• Implement best practices in helpdesk operations to optimize workflow and enhance client satisfaction.
• Provide training and guidance to new team members fostering a collaborative and supportive work environment.
• Stay updated with industry trends and advancements to continuously improve service delivery and client experience.
• Ensure compliance with Empresa policies and procedures to maintain a high standard of service.
• Contribute to the Empresa’s purpose by delivering exceptional service that positively impacts society.

Qualifications

• Demonstrate proficiency in English communication both verbal and written to effectively support clients and collaborate with colleagues.
• Possess strong problem‑solving skills to address client inquiries and resolve issues efficiently.
• Exhibit attention to detail in maintaining accurate records and preparing reports.
• Show ability to work collaboratively within a team to achieve common goals.
• Display adaptability to changing processes and technologies to enhance service delivery.
• Have experience in a helpdesk or customer service role preferably within a back‑office environment.
• Demonstrate commitment to continuous improvement and professional development.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Customer Service Representative – Reynosa, MEX – Full Time – Sales

Impact & Responsibilities

• Primary contact for customers providing timely and accurate information.
• Deploy proactive approach via email, phone, and customer portals.
• Manage customer orders and collaborate with Sales, Plant, and other teams.

Requirements

• Several years of experience in a customer service role, preferably within a manufacturing environment.
• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Strong communication skills and a customer service mentality.
• Proficiency in MS Office programs; familiarity with SAP is a plus.
• Problem‑solving skill set and ability to act as the voice of the customer (VOC).

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, veteran status, or other protected category.

Job Summary

This is a full‑time on‑site role for a Customer Service Representative in Azcapotzalco, CMX. The role will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day‑to‑day basis.

Qualifications

• High School diploma completed.
• Advanced English level (B2+ and above).
• 1+ years of Customer Service, Tech Support or Sales experience.
• Strong communication and interpersonal skills.
• Problem‑solving and conflict resolution skills.
• Attention to detail and ability to multitask effectively.
• Knowledge of CRM systems and tools preferred.

What You’ll Do

• Deliver outstanding customer support via phone, email, and chat.
• Resolve inquiries quickly and professionally.
• Escalate complex issues when needed.
• Keep accurate records of customer interactions.
• Collaborate to improve processes and customer experience.
• Support onboarding/training of new team members.
• Stay up to date on products and Empresa policies.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, veteran status, or other protected category.

Key responsibilities: ensure optimal customer experience, reconcile daily receipts, process orders and returns, support order management tasks, collaborate across teams, ensure compliance and efficiency.

Qualifications: strong communication, problem‑solving, responsiveness, time‑management, proficiency in Microsoft Office, experience in manufacturing or sales environment, bilingual Spanish/English.

All qualified applicants will receive consideration without regard to protected characteristics.

Información de la Vacante:

• Empresa: Copeland
• Puesto: Customer Service Representative
• Lugar de Trabajo: México
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Service Representative at the office México anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.