REP 1, TECHNICAL SUPPORT MX at Knorr Bremse Group

Descripción del Puesto:

Última información laboral de Knorr Bremse Group para la posición de REP 1, TECHNICAL SUPPORT MX. If the REP 1, TECHNICAL SUPPORT MX vacante en Acuña coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Knorr Bremse Group para la posición de REP 1, TECHNICAL SUPPORT MX se ajuste a tu perfil profesional.

ON‑SITE/REMOTE: On-site

At Bendix, a member of the Knorr‑Bremse Group, we develop advanced dynamic solutions that drive improved commercial vehicle performance and safety. Join a team of talented individuals dedicated to innovation, ethics, and integrity.

This role provides technical support to heavy‑duty truck customers via a call center. Responsibilities include answering phone calls, emails, and chats; troubleshooting product questions; cross‑referencing part numbers; and ensuring a positive customer experience.

• Answer calls, emails, and chats from customers needing technical support, part‑number cross‑referencing, product applications, and troubleshooting.
• Find solutions for customers, recommend new products when appropriate, and explain repair procedures with step‑by‑step instructions.
• Handle an average of 30+ calls per day and manage call tickets throughout the support process.
• Use product literature, data sheets, CVS‑PLM, and B2Bendix.com to address customer needs.
• Navigate customers through Bendix.com and serve as the liaison between customers and the Customer Solutions Team.
• Work holidays and outside normal hours to support 24/7 operations.

• Basic understanding of commercial air brake systems.
• Knowledge of a call ticketing system is a plus.
• 0–3 years of technical support experience.

• Establish professional, credible relationships with customers.
• Strong interpersonal, written, and oral communication skills.
• Active listening, influence, and persuasion to drive resolution.
• Initiative, motivation, strong sense of urgency, and stress management.
• Team collaboration and independent work ability.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) and analytical tools.
• Intermediate English; Spanish service required; bilingual is a plus.

Technical school certificate or technical associate degree.

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work‑life balance with Paid Vacation & Holiday & Paid Time Off
• Vacation Premium
• Life insurance
• Christmas Bonus
• Educational assistance program
• Wellness program
• Saving Fund
• Pantry vouchers
• Permits paid for marriage or death of a direct relative
• Attendance bonuses
• Cafeteria subsidy
• Subsidy for prescription glasses
• Medical service in plant
• Recognition programs
• Gym access

Información de la Vacante:

• Empresa: Knorr Bremse Group
• Puesto: REP 1, TECHNICAL SUPPORT MX
• Lugar de Trabajo: Acuña
• País: MX

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo REP 1, TECHNICAL SUPPORT MX at the office Acuña anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.